Refunds and cancellation
A CAREALL Card is made for one shop. These are the rules for cancelling and for money back.
Before you pay
Nothing is charged until you pay. A checkout you do not complete simply lapses after a day; there is nothing to cancel.
A new card, before it is printed
Ask within seven days of paying, before the card is printed, and CAREALL refunds the full amount. The page is taken down.
A new card, once it is printed
A printed card carries one shop's name and code and cannot be used for anyone else, so it is not refunded. If something CAREALL did is wrong and cannot be put right, CAREALL refunds in part or in full.
A renewal
Ask within seven days of paying a renewal and CAREALL refunds it in full.
Paid twice, or the wrong amount
A payment taken twice, or more than the order asked, is refunded in full. A payment that does not match its order is held for a person to check and is never used for anything else.
How to ask, and how the money comes back
If you bought through a CAREALL Partner, ask your Partner, or contact CAREALL (see Contact) with the order number. If you bought directly from CAREALL, contact CAREALL (see Contact) with the order number. A refund goes back the way it was paid, normally within five to seven working days of CAREALL approving it. A GST credit note is issued against the invoice.